Each fix follows the same shape. Learn it once, then use it on any snag.
01 · Capture
Get it down as said
Exact words, with their source.
02 · Decide
Put it to the decider
Clashes go to the person who decides.
03 · Hand over
Send one clear message
Ready-to-edit wording for each case.
Try it on a real snag
A better question. A clearer next move.
Each fix gives you a way through a specific snag. Try a check from the selected kit and see what changes.
Try a check from this kit
Why the check matters
The fix library
Small systems for work that snags.
Each fix is a complete kit: a short guide, working pages you can fill on screen or print, and ready-to-send messages. Every fix has a version number, so you know what you’ve got.
